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Upper Deck’s collectors are the best reminder that I work for a company that knows how to treat people right. A job in Upper Deck’s Customer Care Department can be rich and fulfilling for a lot of different reasons. For me I really loved learning about the products, different programs the marketing team runs with collectors and how trading cards can really make a difference in someone’s life.
I was asked in my interview what my first Upper Deck collectible item was and I didn’t even have to wait to think about my answer. It was a 1994 Jason Kidd rookie card. I fell away from collecting in my teenage years as I was playing sports and working to help the family. Never in my wildest dreams would I have ever thought I would get back into the collecting world working for Upper Deck. I have loved every minute of it.
I recently moved to a new role with Upper Deck and while I’m sad to leave the Customer Care group, I’m excited for the new challenge. I wanted to take a moment though to share my experience in Customer Care as I know a lot of our fans are curious about what it is like to work for a manufacturer. Here are just some of the things I loved about working in Customer Care at Upper Deck:
I have had the pleasure to speak with collectors from all over the world. I have listened to their stories of how they have collected Upper Deck cards and Upper Deck Authenticated Memorabilia for years. It’s amazing to hear how passionate our fans continue to be about the products we make and service we provide.
One of my favorite moments was just the personal touch Upper Deck provides fans through our Random Acts of Kindness program. Fan often hear collectors talking about their personalized mail days through social media when fans use the #UDRAK hashtag. We are encouraged to make personal connections with our collectors and make sure they know they are appreciated. While we can’t send care packages out to everyone, we try to surprise families and collectors who have been patient and easy to deal with. It’s always a thrill seeing fan’s reactions to our service and probably one of the reasons Upper Deck is the only trading card manufacturer with an A+ rating with the Better Business Bureau.
Many of these mail days are not even reported and that was the case with one I was involved in. I was working with a collector who is a firefighter in New York. He told me that many of the firefighters in the station house enjoyed collecting and we were just coming out with our most recent Goodwin Champions product. There is an insert in this set called, “Genuine Heroes” which pays tribute to courageous individuals across North America and we’ve had a few firemen in the set previously. I asked my boss if we could possibly make a personalized Genuine Heroes card for him and send the first responders there some product. A week later our amazing prepress team had it done and we surprised them with the product. They sent our Customer Care team some shirts from their firehouse and we loved sporting them for a group picture to share with our FDNY Engine 168 friends.
I am happy I will still be doing what I love in my new role with Upper Deck, making our customers happy and helping to deliver them the products they love. Thank you to all the collectors for being part of the Upper Deck family! I am glad I was able to be there for you and I look forward to assisting in new ways in the future!
If you are interested in a career opportunity with Upper Deck, check out http://www.upperdeck.com/Corporate/Careers.aspx. We are always looking for amazing people who love the Sports and Entertainment collectibles industry.